Last updated: January 21, 2026.
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Petmemoir.com and its affiliates (collectively "Petmemoir") collect and process your personal information through Petmemoir products, services, stores, website and physical locations, devices and applications that reference this Privacy Notice (together "Petmemoir Services"). By using Petmemoir Services, you are consenting to the practices described in this Privacy Notice.
What Personal Information About Customers Does Petmemoir Collect?
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
·Information You Give Us: We receive and store any information you provide in relation to Petmemoir Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Petmemoir Services.
·Automatic Information: We automatically collect and store certain types of information about your use of Petmemoir Services, including information about your interaction with products, content, and services available through Petmemoir Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Petmemoir Services and other content served by or on behalf of Petmemoir on other websites. Our physical stores may use cameras, computer vision, sensors, and other technology to gather information about your activity in the store, such as the products and services you interact with.
·Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
For What Purposes Does Petmemoir Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
·Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
·Provide, troubleshoot, and improve Petmemoir Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Petmemoir Services.
·Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Petmemoir Services.
·Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services. You can read more about Alexa, Echo Devices, and Your Privacy.
·Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
·Communicate with you. We use your personal information to communicate with you in relation to Petmemoir Services via different channels (for example, by phone, email, chat).
·Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please read our Interest-Based Ads notice.
·Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Petmemoir, and others. We may also use scoring methods to assess and manage credit risks.
How Secure Is Information About Me?
We design our systems with your security and privacy in mind.
·We work to protect the security of your personal information during transmission by using encryption protocols and software.
·We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
·We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
·Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. ·Learn more about how to manage the security settings of your device at Digital Services and Device Support.
·It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Petmemoir account that is not used for other online accounts. Consider enhancing your security by following the guidance at our Your Security page.
·Be sure to sign off when finished using a shared computer. Read more information on Signing Out of Your Petmemoir Account.
What Information Can I Access in My Account?
You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Petmemoir Services also include settings that provide you with options as to how your information is being used.
·As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Petmemoir Services.
·You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
·If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences. If you don't want to receive in-app notifications from us, please adjust your notification settings in the app or device.
·You may adjust your personalized advertising preferences by visiting Your Ads Privacy Choices.
·The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Petmemoir Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
·If you want to browse our websites without linking the browsing history to your account, you may do so by signing out of your account and blocking cookies on your browser.
·You can manage the recommendations you receive in our store at Improve Your Recommendations, and you can remove recommendations you don’t want to see by unchecking the “Use this item for recommendations” toggle on the right side of the page for each item. You can edit Your Browsing History, as well.
·You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Petmemoir website (for example, Manage Your Content and Devices), device, or application. Learn more about certain devices at our Privacy Settings FAQ page. Most non-Petmemoir devices also provide users with the ability to change device permissions (for example, disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
·If you are a seller, you can add or update certain information in Seller Central, update your account information by accessing your Seller Account Information, and adjust your email or other communications you receive from us by updating your Notification Preferences.
·If you are an author, you can add or update the information you have provided in the Author Portal and Author Central by accessing your accounts in the Author Portal and Author Central, respectively.
In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, you may go to Data Privacy Queries. Depending on your data choices, certain services may be limited or unavailable.
