1、How do I customize the information on the pet name tag?

There is a dedicated section on the billing page for filling in pet information.

2、What material are the pet name tags made of?

All our name tags are made of copper.

3、How long will it take to receive my order after purchase?

Most standard orders are delivered within 7-15 working days after leaving our warehouse. We are not responsible for any delays caused by postmen.

4、Do you offer an exchange service?

Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. 

5、Is engraving included?

Yes! The Petmagic Alaskan Malamute Dog Tag includes personalized engraving on the back of the tag. You can customize up to four lines of information such as your dog's name, your phone number, or address.

The engraving is deep and permanent, with an anti-slip protective film that provides scratch resistance to keep your pet's information clear and legible over time.

6、What information should I include?

Most Important:

Line 1: Your dog's name

Line 2: Your primary phone number (most crucial contact info)

Additional Options:

Line 3: Secondary phone number or your address

Line 4: Medical info (if your dog has allergies/conditions) or "REWARD" to encourage returns

7、Return and Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since you've received your purchased item, unfortunately, we can’t offer you a refund but we can offer an exchange.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at petth2024@163.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at petth2024@163.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8、Can I order online and pick up in-store?

We apologize, but all custom-made products can only be hand-crafted in China and will be shipped by air to you once completed.

9、What payment options do you have?

We currently accept PayPal payments, and you can use debit or credit cards to pay.

10、 Is my information secure from others?

We guarantee that we will not sell any customer information from our website.

11、 What type of shipping services do you use?

We use international air express shipping to ensure your items arrive as quickly as possible.

12、 Can I pay for faster shipping?

We do not offer expedited shipping. We process orders as quickly as possible to ensure prompt delivery.

13、How Long Will It Take to Ship After Ordering?

After placing an order, we need a few days to process it. Once your order leaves our warehouse, you will receive a tracking number via email. Most orders are delivered within 7-15 working days after packaging.